Housekeeper

Job Description

Summary

Supervises and performs work activities of cleaning personnel to ensure clean, orderly attractive rooms in accommodation residence, function centre and similar establishments by performing the following duties.

 Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.

• Attends to housekeeping duties and inspects work for conformance to prescribed standards of cleanliness. Housekeeping duties include but are not limited to; dusting, vacuuming, mopping, scrubbing, washing, remaking beds, linen laundry, staging of rooms in accommodation and function centre etc.

• Performs daily general touch up cleans to ensure all function spaces and accommodations are free from dust, dirt, etc.

• Advises manager or desk clerk of rooms ready for occupancy.

• Inventories stock to ensure adequate supplies.

• Issues supplies and equipment to workers.

• Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment and makes recommendations to management.

• Conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.

• Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation.

Supervisory Responsibilities

Manage subordinates/commercial cleaners/agency cleaning staff as they join the team . Carries out supervisory responsibilities in accordance with the organisation's policies and applicable laws. Responsibilities include; planning, assigning, and directing work; appraising performance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is required to Stand, Sit, use hands to handle, or feel, reach with hands and arms, Climb or balance, Stoop, kneel, crouch, or crawl, Talk or hear and Taste or smell.

Competency

• Analytical: Designs workflows and procedures

• Design: Generates creative solutions; Translates concepts and information into images; Demonstrates attention to detail

• Problem Solving: Identifies and resolves problems in a timely manner

• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

• Oral Communication: Listens and gets clarification; Responds well to questions; Participates in meetings

• Teamwork: Puts success of team above own interests

• Change Management: Communicates changes effectively

• Delegation: Delegates work assignments

• Leadership: Effectively influences actions and opinions of others

• Managing People: Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities

• Quality Management: Looks for ways to improve and promote quality

• Business Acumen: Aligns work with strategic goals

• Cost Consciousness: Works within approved budget

• Ethics: Treats people with respect; Keeps commitments

• Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time

• Adaptability: Adapts to changes in the work environment; Manages competing demands

• Quality: Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality

• Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly

• Safety and Security: Observes safety and security procedures

• Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

• Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan

• Judgement: Exhibits sound and accurate judgement; Includes appropriate people in decision-making process

• Motivation: Sets and achieves challenging goals

• Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans

• Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Experience working in a luxury venue and a minimum of 3 years’ experience and/or training in a similar position

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.